Privacy Policy

Effective date: September 28, 2026

This Privacy Policy explains how Zhecheng Hongxiang Superhard Material Co., Ltd. ("HNHONGXIANG", "we", "us" or "our") collects, uses, stores and shares information when you visit hnhongxiang.com, contact us, send an inquiry, or interact with our online services.

Company address: Shaoyuan West Industrial Park, Zhecheng County, Henan, China. Privacy contact: admin@hnhongxiang.net.

1. Information We Collect

Information you provide to us

When you submit an inquiry, contact form, email or message, we may collect the information you choose to provide, including:

• name or contact person;
• email address;
• phone number or WhatsApp contact;
• company name, country or region;
• product interest, application requirement, specifications, drawings, photos or message content;
• quotation, sample request, order, shipping or after-sales communication information.

Information collected automatically

When you visit our website, we and our service providers may collect technical and usage information, including IP address, device and browser information, pages visited, referring source, approximate location derived from IP address, cookie identifiers, advertising click identifiers and website interaction data.

2. How We Use Information

We use information for the following purposes:

• to respond to inquiries and provide quotations, samples, product recommendations and technical communication;
• to process orders, arrange delivery, provide after-sales support and keep business records;
• to improve our website, products, customer service and marketing communication;
• to measure website performance, advertising effectiveness and inquiry sources;
• to protect website security, prevent spam or misuse, and comply with legal obligations.

3. Google User Data and Google Services

Our website may use Google services such as Google Analytics, Google Ads, Google Tag Manager, Google Search Console or related Google tools. These services may collect or process website usage data, cookie identifiers, advertising identifiers, page views, traffic sources and conversion events.

If we access Google user data through a Google API or OAuth consent flow, we will use that Google user data only for the purpose disclosed on the relevant consent screen and in this Privacy Policy. We do not use Google user data for remarketing, personalized advertising, credit evaluation, sale to data brokers, or any purpose prohibited by Google API Services User Data Policy.

Website inquiry data that you submit directly to HNHONGXIANG is handled separately from Google account data. We may use inquiry data to respond to your request and communicate about relevant products, but we do not sell your personal information.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, understand website performance and measure advertising results. Cookies may include:

You can manage or disable cookies through your browser settings. Some website functions may not work properly if necessary cookies are disabled.

5. Sharing of Information

We may share information with service providers that help us operate our website and business, including:

• Google services for analytics, advertising measurement and website tools;
• website hosting and server providers, including Tencent Cloud;
• website operation, security, email, inquiry-form or customer communication service providers;
• logistics, payment, customs, legal or compliance service providers when necessary for orders or legal obligations.

We require service providers to process information only for appropriate business purposes. We do not sell your personal information.

6. International Data Transfers

Because we serve customers worldwide, information may be processed in China or other countries where our service providers operate. When information is transferred internationally, we take reasonable steps to protect it through access controls, service-provider commitments and security measures appropriate to the nature of the data.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Typical retention periods are:

• inquiry and business communication records: up to 3 years after the last contact, unless a longer period is needed for an order, dispute or legal requirement;
• order, invoice, shipping and compliance records: retained according to applicable business, tax and legal requirements;
• website analytics and advertising data: retained according to the settings of the relevant analytics or advertising platform.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to the processing of your personal information, withdraw consent, or request a copy of certain information. To exercise these rights, contact us at admin@hnhongxiang.net. We may need to verify your identity before responding.

9. Children

Our website and products are intended for business users and are not directed to children under 18. We do not knowingly collect personal information from children.

10. Security

We use reasonable administrative, technical and organizational measures to protect information against unauthorized access, loss, misuse or alteration. However, no website, email or internet transmission is completely secure.

11. Updates to This Policy

We may update this Privacy Policy when our website, services, legal requirements or data practices change. The updated version will be posted on this page with a new effective date.

12. Contact Us

If you have questions about this Privacy Policy or our handling of personal information, please contact:

Zhecheng Hongxiang Superhard Material Co., Ltd.
Address: Shaoyuan West Industrial Park, Zhecheng County, Henan, China
Email: admin@hnhongxiang.net